A Message from Customer Service
First, we want to say - thank you! We are overwhelmed by the amount of support you as a community have shown for independent artists during this unprecedented time. The printing fulfillers we work with are hard at work fulfilling your orders, and we can’t wait for you to receive your items. We didn’t see this coming. Due to this wave of support, it’s taking a little longer than usual to get orders out and for us to respond to customer service inquiries. We’re doing everything we can to get shipments out as quickly as possible and we have updated shipping time frames on the checkout page to reflect this. So while it may take a little longer for orders to ship, they should reach you within the amount of time that’s appearing on the checkout page and in confirmation emails.
In terms of customer support response time, our team is doing everything we can to stay afloat but truthfully, we're a little over a week behind as of June 11th. We promise that even though it’s taking us a while — we are getting back to every single customer message we receive and are doing what we can to make things right. For a little behind the scenes insight, we’ve been struggling to keep up. We know how frustrating this is and we wish this wasn’t the case. In light of this, we’re continuing to hire team members as quickly as possible so we can better support customers.